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My First Customer Visit

One of the cool activities of a product manager is doing customer visits. And first time is always a memorable one so I am sharing it here in my new blog.

My first customer visit was with an e-commerce company in San Jose, California. I went with a fellow Product Manager and the Premium Support Manager and we were all in business suits of course. The support manager and my fellow PM handled most of the talking while I listened attentively and took down notes.

The group that we have visited was a pilot group for their company, and whatever solutions they deploy gets deployed to the whole company’s branch offices worldwide.

We tackled two questions that will be part of my future customer visits’ “must ask” questions. “What do you like about our product/ our company?” was the first one and the customer answered that our products have small footprint and is not a resource hog for their systems. The next question was “What do you think we can improve moving forward?” and the customer answered about an endpoint product feature request (related to scanning) that my colleague needs to follow-up with the respective Product Manager back in the office. It’s a good thing that the customer does not have any recent malware issue (outbreak and infection) related.

My diligent taking down of note paid off as I have delivered a good customer visit report that will be started as a template for the team.

We visited another customer in the Bay Area that day but that experience will be worth another post in the future.

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Why AVSecurityProductManager.com?

“A rose by any other name would smell as sweet, but a blog by any other name would not grow into a l33t.”

I’m really not into Shakespeare and poetry so forgive the lame attempt above. But hey I find the rhyme cool, and I have great aspirations for this blog (hence the l33t reference) so I am posting that statement here.

Seriously why AVSecurityProductManager.com? I will give you some top of the mind answers:

AV stands for Antivirus. AV (and Antimalware) is my roots and I guess my background will influence my posts here so as a tribute to the industry that I belong to it is added to the name of the blog.

I chose Security next as it’s main point interest (as it is where my work-life revolves nowadays). No, its not just antivirus and anti-malware kind of security. I have a good grasp of the concept that security has so many facets and I really like exploring those aspects of security. I love to write and discuss about security so it should be fine that I add it to the namestring of the blog.

Product Manager is kind of obvious as Product Management will be my focus and theme for this blog. I have tried blogging the freestyle way and with this new blog I want to be focused on PM stuff.

Doing some honest self-assessment now, I have to admit that I am not an expert on Product Management and stuff, but I would like to grow into a matured and expert Product Manager and I hope this blog will accompany me when I reach that goal.

That’s all for now. Wish me and my new blog good luck in our product management journey.

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Hello World! Welcome to AVSecurityProductManager.com!

It is true that every wordpress blog installation comes with the Hello World post.

Welcome to AVSecurityProductManager.com, my product management blog! I plan to write about product management here with some touch of tech, security and antivirus stuff of course.

Wish me and my new blog good luck!

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